Neff Hudson is in his office in San Antonio, but his mind is 7,000 miles away. "The first face-to-face video chat with a rep on our website was with a specialist in Kuwait who had gotten her re-up bonus" - payment for re-enlistment - "and wanted to put more money in her retirement account," says Hudson, assistant vice president of emerging channels for USAA.
Thursday, September 13, 2012
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